Shipping & Payment Policy

1. Scope of this Policy

This Policy explains the general arrangements applying to quotations, payments, processing, freight and delivery for products supplied through EcoWaterlessToilets.com. Product-specific quotations, invoices or written agreements may contain additional or more specific terms.

2. Countries We Ship To

We aim to supply customers worldwide where practical. Availability, freight options and pricing vary by destination, product type, local regulations and manufacturer arrangements.

3. Order Processing

Orders normally enter processing after payment (or other agreed arrangements) has been confirmed. Processing times vary depending on stock availability, supplier lead times, export documentation and quality checks.

4. Payment

Unless otherwise agreed in writing, payment is required before dispatch. Accepted payment methods will be identified during the quotation or checkout process. Bank charges, currency conversion fees and similar costs may be the responsibility of the purchaser.

5. Shipping Methods

Products may be shipped by courier, road freight, sea freight, air freight or specialist carriers depending on size, destination and urgency.

6. Delivery Estimates

Estimated delivery times are provided in good faith only and are not guaranteed. Customs processing, weather, industrial action, freight congestion, supplier delays and regulatory inspections may affect delivery schedules.

7. International Shipping

International orders may require export documentation, customs declarations and compliance with local import requirements. Customers are responsible for confirming that products may legally be imported into their jurisdiction.

8. Customs, Duties & Taxes

Import duties, GST/VAT, customs charges, quarantine fees, brokerage charges and similar government-imposed costs are generally the purchaser's responsibility unless expressly stated otherwise in writing.

9. Large Freight Deliveries

Large sanitation systems may require forklifts, cranes, loading docks or other specialised unloading arrangements. Customers should ensure suitable site access before delivery.

10. Inspection on Delivery

Inspect deliveries promptly. Report visible damage, shortages or incorrect products as soon as reasonably possible and retain packaging until any freight claim has been resolved.

11. Tracking Information

Tracking details will be provided where available from the carrier.

12. Delays Beyond Our Control

We are not responsible for delays caused by freight carriers, customs authorities, force majeure events or other circumstances beyond our reasonable control.

13. Incorrect Delivery Addresses

Please ensure delivery information is accurate. Additional transport, storage or redelivery costs resulting from incorrect details may be payable by the customer.

14. Authority to Leave

If you authorise unattended delivery, risk associated with leaving the shipment at the nominated location may pass in accordance with the carrier's terms and applicable law.

15. Split Shipments

Where practical, orders may be shipped in multiple consignments if products become available at different times.

16. Risk & Ownership

Risk and ownership pass in accordance with the applicable quotation, invoice, contract and governing law. Different arrangements may apply for international shipments.

17. Lost or Damaged Freight

Please notify us promptly if a shipment is lost, significantly delayed or arrives damaged. We will assist in coordinating enquiries with the carrier, supplier or insurer where appropriate.

18. Changes to this Policy

We may update this Policy from time to time. The latest version will be published on this page.

19. Contact Details